<p>Lecture, three hours; discussion, one hour. Development of skills in analyzing and improving health-care systems and processes by integrating systems analysis, quality management, operations research techniques, exploratory data analytics, and data visualization. Emphasis on use of organizational data, especially time-stamp data, to study processes and outcomes of care, particularly as it relates to flow analysis and improving flow. Hands-on use of computer-based modeling tools, including spreadsheets and spreadsheet add-ins focus on formulating, designing, and constructing models; drawing conclusions from model results; and translating results into written end-user reports to support process improvement and quality improvement efforts. Letter grading.</p>

Healthcare Administration

The school aims to build health and equity, and to drive positive change for all people. The school acts on this mission through initiatives in three core areas: education, discovery, and service.

Jonathan and Karin Fielding School of Public Health

The department aims to advance the effectiveness, efficiency, and equity of health services for both personal and population health.

General Catalog

Health-Care Operations Management

HLT ADM 413

4 units