<p>Lecture, four hours. Management and operations of individual units and organizations of American healthcare system. Exploration of ways in which they actually function and how to ensure their quality and effectiveness. Examination of roles, activities, and daily challenges of managers and how these challenges can best be met on day-to-day basis. Emphasis on applied practice with intent being improvement of student managerial competencies and on development of skills to manage operational processes in delivery of health services, primarily directed to improving effectiveness, efficiency, performance, and quality of healthcare services. Quality improvement (QI) techniques such as performance measurement, rapid cycle testing, breakthrough series, and interorganizational collaboration benefit quality and productivity. Letter grading.</p>

Health Policy and Management

The school aims to build health and equity, and to drive positive change for all people. The school acts on this mission through initiatives in three core areas: education, discovery, and service.

Jonathan and Karin Fielding School of Public Health

The department aims to advance the effectiveness, efficiency, and equity of health services for both personal and population health.

General Catalog

Healthcare Quality and Performance Management

HLT POL 215A

4 units