<p>(Formerly numbered 215A.) Lecture, four hours. Management and operations of individual units and organizations of American health-care system. Exploration of ways in which they actually function and how to ensure their quality and effectiveness. Examination of roles, activities, and daily challenges of managers and how these challenges can best be met on day-to-day basis. Emphasis on applied practice with intent being improvement of student managerial competencies and on development of skills to manage operational processes in delivery of health services, primarily directed to improving effectiveness, efficiency, performance, and quality of health-care services. Quality improvement (QI) techniques such as performance measurement, rapid cycle testing, breakthrough series, and interorganizational collaboration benefit quality and productivity. Letter grading.</p>

Health Policy and Management

Jonathan and Karin Fielding School of Public Health

HLT POL 416 - Improving Systems

Improving Systems

Apply principles and theory of Improvement to problems in health organizations

Incorporate an improvement mindset into problem solving in health organizations

Evaluate processes and operations of healthcare organizations

Apply a systems framework to understanding problems in health organizations

Apply skills needed to make specific quality improvement changes in organizations

General Catalog

Improving Systems

HLT POL 416

4 units